Witness 12
Industries & Areas of Application
Financial Services
CodeArt saglik

Within the Financial Services, the organizations that use WITNESS include: AXA, Alliance & Leicester and Nationwide.

Some of the case studies can be found on the following links:
 Alliance & Leicester’s performance of the customer service has been enhanced by using WITNESS.
 Barclays’ call center operations have been improved.

Some of the application areas are as follows:

* Improvement of the customer satisfaction
* Improvement of the call center processes
* Queue analysis and improvement
* Efficiency increase
* Prepared for disaster scenarios